Questions people ask us
The genuine article — straight answers to the things participants, families and coordinators actually ask.
About FITCare
Is FITCare a registered NDIS provider?
Yes. FITCare Support Services is a registered NDIS provider, which means we meet the NDIS Quality and Safeguards Commission's requirements. Our registered support categories are listed on the FAQ page.
What makes FITCare different from other providers?
Every person on our team shares a passion for health and wellbeing — it's the hiring filter. Healthy Support Workers delivering healthy support work isn't a slogan; it's the whole model.
What qualifications do your Support Workers have?
Just over half the team hold fitness qualifications, and the crew includes swimming instructors, yoga teachers, football coaches and distance runners — alongside disability support training through our FIT College partnership.
Getting started
Where does FITCare provide support?
Our 60+ Support Workers currently service the Sunshine Coast, Moreton Bay and Gympie, and we're expanding into parts of Brisbane and the Gold Coast. See service areas.
How do I get started?
Use the Get Started form or call 1300 348 227. We'll arrange a meet and greet — relaxed, obligation-free.
What's a meet and greet?
A sit-down with a Service Coordinator — your first point of contact at FITCare. They get to know you, your goals and your interests, then match you with the right Support Workers.
Funding & goals
I don't have personal training funding in my plan — can I still train?
Very likely, yes. Our health and fitness supports can often be delivered through your core and/or capacity building funding. Bring your plan to the meet & greet and we'll walk through it.
Do I need fitness goals to be a FITCare participant?
No. Plenty of participants just want great everyday support. The fitness culture simply means you get energetic, positive people — whatever your goals are.
Didn't find your answer?
Ask us directly — no question is too small. We'll reply within one business day.
Support coordinators: start a referral here.