Terms & Conditions

These terms explain how you may use the FITCare Support Services website and related online tools. They sit alongside Australian law and, where you receive supports from us, your NDIS service agreement.

Last updated: August 2026Governing law: Queensland & Commonwealth of Australia

In short. This site is for information and enquiries. Using it does not create an NDIS service relationship by itself. Supports are governed by your written service agreement, the NDIS rules, and our participant handbook — not these website terms alone.

1. Who we are

This website is operated by FITCare Support Services (“FITCare”, “we”, “us”), a registered NDIS provider with an office at Suite 10, 102 Wises Road, Maroochydore QLD 4558, Australia. Contact: 1300 348 227 · info@fitcaresupportservices.com.au.

2. Acceptance of these terms

By accessing or using fitcaresupportservices.com.au (and any related FITCare web pages we operate), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site.

If you use the site on behalf of another person (for example as a family member, carer or support coordinator), you confirm you are authorised to do so and that the information you provide is accurate.

3. Website purpose — and what it is not

Content on this website is general information about FITCare’s services, locations, activities, careers and resources. It is provided in good faith but:

It is not personalised advice about your NDIS plan, funding, or clinical needs
It does not replace discussions with your support coordinator, planner, health professional or the NDIA
Service availability, pricing, schedules and staffing can change
Photos and stories may be illustrative; individual supports are always tailored

Entering into NDIS supports with FITCare requires a separate agreement process (including onboarding and, where applicable, service booking). Submitting a web form or booking an activity enquiry does not, by itself, guarantee that a particular support will be provided.

4. NDIS services

Where we provide NDIS supports to you (or someone you represent):

Those supports are delivered under the National Disability Insurance Scheme Act 2013 (Cth), the NDIS Practice Standards, the NDIS Code of Conduct, and any registration conditions that apply to us
Your rights and our obligations are set out in your service agreement, schedule of supports, and participant information (including the Participant Handbook)
You can raise feedback or complaints with us at any time without it affecting your supports — see Feedback & complaints. You may also contact the NDIS Quality and Safeguards Commission (ndiscommission.gov.au / 1800 035 544)

5. Online forms, bookings and applications

When you use forms on this site (for example Get Started, Contact, Feedback, activity RSVPs, or Careers applications):

You must provide information that is true and not misleading
You must not submit content that is unlawful, abusive, discriminatory, or that infringes someone else’s rights
We may decline, cancel or follow up on a submission if we need more information, if capacity is limited, or if we reasonably believe the request is inappropriate or unsafe
Paid activities may require payment terms shown at booking; refunds or cancellations follow the details published for that activity or communicated at the time of booking
Careers applications are assessments only — submitting an application does not create an employment relationship

We use third-party tools (such as HubSpot for employment applications) to receive and process some submissions. Their processing is covered by our Privacy Policy and their own terms where applicable.

6. Intellectual property

Unless otherwise stated, FITCare owns or licences the intellectual property in the website content (text, branding, logos, graphics, layout and downloadable materials). You may view and print content for personal, non-commercial use related to exploring or using our services.

You must not, without our written permission:

Copy, republish, sell or redistribute site content for commercial purposes
Use our name, logo or branding in a way that suggests endorsement or partnership
Remove copyright or proprietary notices from materials we supply

Participant stories, photos and testimonials appear with appropriate consent. Please do not reuse images of participants or staff without permission.

7. Acceptable use

You agree not to:

Attempt to gain unauthorised access to the site, accounts, or related systems
Introduce malware or disrupt the site’s operation
Scrape or harvest personal information from the site
Use the site in any way that breaches Australian law or harms others

We may suspend or restrict access if we reasonably believe these terms have been breached.

8. Third-party links and tools

The site may link to external websites (for example NDIA, the NDIS Commission, maps, or social platforms) or embed third-party tools. We do not control those services and are not responsible for their content, availability or privacy practices. Check their terms and privacy policies before use.

9. Disclaimer and Australian Consumer Law

We take care to keep website information accurate and up to date, but we do not warrant that all content is complete, current or free from error, or that the site will be uninterrupted or virus-free.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other laws that cannot be excluded.

To the extent permitted by law, and subject to those non-excludable rights:

Our liability arising from your use of the website (as distinct from NDIS supports under a service agreement) is limited to re-supplying the relevant online information or service, or paying the cost of doing so
We are not liable for indirect or consequential loss arising from use of the website where that exclusion is allowed

Liability for NDIS supports you receive from us is governed by your service agreement and applicable law — not solely by this website disclaimer.

10. Privacy

How we handle personal information is described in our Privacy Policy. By using the site you acknowledge that policy.

11. Accessibility

We aim to make this website usable for everyone. See our Accessibility statement. If you hit a barrier, tell us — we treat accessibility feedback as a priority.

12. Changes

We may update these terms from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you should review the revised terms. Material changes to how we provide NDIS supports will be handled through your service agreement processes, not only via this page.

13. Governing law

These terms are governed by the laws of Queensland and the Commonwealth of Australia. You and FITCare submit to the non-exclusive jurisdiction of the courts of Queensland and courts that hear appeals from them.

14. Contact

Questions about these terms:

Email: info@fitcaresupportservices.com.au
Phone: 1300 348 227
Post: FITCare Support Services, Suite 10, 102 Wises Road, Maroochydore QLD 4558