Referrals without the runaround

Everything you need on one page: registration categories, service areas, capacity and a direct line to intake. We reply within one business day — usually faster.

Start a referral Call intake — 1300 348 227 Referral pack (PDF)

Registered support categories

Registered NDIS provider, meeting the Quality and Safeguards Commission's requirements.

Group	Code	Support category
Core	0107	Assistance with Personal Activities
Core	0108	Transport and Travel Assistance
Core	0120	Household Tasks
Core	0125	Participation in Community, Social and Civic Activities
Core	0136	Group and Centre Based Activities
Capacity Building	0116	Innovative Community Participation
Capacity Building	0117	Development of Daily Living and Life Skills
Capacity Building	0125	Participation in Community, Social & Civic Activities
Capacity Building	0126	Exercise Physiology and Personal Training

Service areas at a glance

Sunshine Coast

Home base — office in Maroochydore, largest team.

Taking new participants

Gympie

Established team of local support workers.

Taking new participants

Moreton Bay

Full coverage across the region.

Taking new participants

North Brisbane

Newest area — expanding month by month.

Taking new participants

Click a region to open its location page · Intake: 1300 348 227

How a referral runs

Send the referral

Two minutes online — participant name, your details, region. No plan documents needed upfront.

We confirm

Intake replies within one business day with next steps and a meet & greet time.

Meet & greet + match

A Service Coordinator meets the participant, then matches from 40+ profiled support workers. You stay in the loop.

Privacy by design: sensitive details (disability description, NDIS number, plan dates) are collected at the meet & greet — not through web forms.

Talk to a human, fast

Direct line to intake — no phone trees, no call-backs-next-week. Or grab the referral pack for everything in one PDF.

Start a referral

Intake

1300 348 227
info@fitcaresupportservices.com.au
Replies within 1 business day

Office

Suite 10, 102 Wises Road
Maroochydore QLD 4558

Why FITCare

60+ support workers, over half with fitness qualifications · extensive screening and training program · weekly group activities calendar

Coordinator questions

How fast do you respond to referrals?

Within one business day, every time — that's a published commitment. Phone referrals are actioned on the call.

What information do you need upfront?

The minimum: who's referring, participant name and contact, and region. Plan details, support needs and documents come at the meet & greet — deliberately not through web forms.

How do you signal capacity?

Live availability indicators per region on this page, updated by intake. If a region is tight we'll tell you straight and give you a realistic timeframe.

Can participants choose their support worker?

Yes — matching is the core of our model. Participants (and you) can browse 40+ worker profiles, and we rematch without fuss if the fit isn't right.